FAQs

Frequently Asked Questions about how to use Skillko products and services

• How do I update user permissions?
• How do I add a cert to my profile?
• How do I share certificates with a Client?
• How do I share user profiles with a Client?
• How do I create a Learn Revision?
• How do I search for a user profile?
• How do I assign a Learn course to an existing user?
• How do I send Onboarding & Learn reminder notifications?
• How do I assign an onboarding form to an existing user?
• How do I reassign an onboarding form to a user?
• How do I turn notifications on/off?
• How do I allow a Client to modify my Partner account?
• How do I send an activation invite?
• How do I add/remove a profile to/from a team?
• How do I add a certificate/training record?
• How do I unarchive a certificate?
• How do I delete/archive a user?
• How do I unarchive a user?
• How do I give a user access to the Skillko Trainer account?
• How do I archive a certificate?
• How do I switch between Skillko accounts?
• How do I reset my password?
• What is the max file upload size?
• Does Skillko have a mobile app?
• How do I make someone a team owner or team admin?
• New Home Screen Navigation & Feature Improvements
• What does the error message "There is already an account on the system associated with that email" mean?
• How do I access assigned learning?
• What file types can be uploaded to Skillko?
• How do I add a new user to Skillko?
• How do I approve a Partner Staff Share (Contractor) request?
• How can I send a Partner request and view linked Clients?
• How do I create a Learn Course?
• How do I access Learn Hub and assign users to courses?
• How do I add a destination email to an onboarding form?
• How do I migrate user profiles to a Partner account?
• How do I set up a subcontractor account, add users, certificates and share them with a client?
• New Upgrades to your Navigation pages
• How to Schedule and Complete Training with an External Training Provider
• How do I update user's email address
• How do I clone an Onboarding Form?
• How do I add a Line Manager to a user profile?
• How do I approve/reject uploaded certificates?
• How do I reupload a certificate that has been rejected?
• How do I assign a Supply Chain Questionnaire to a Partner?
• How do I access and complete my onboarding form and Learn course?
• How to complete onboarding via the Onboarding Link
• How do I fulfil a Training Course?
• How do I activate my profile?
• How to Update a User Staff Type From Team to Direct