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FAQs
Frequently Asked Questions about how to use Skillko products and services
Compliance App Navigation
- How do I update user permissions?
- How do I add a cert to my profile?
- How do I share certificates with a Client?
- How do I share user profiles with a Client?
- How do I search for a user profile?
- How do I reset my password?
- How do I switch between Skillko accounts?
- How do I assign an onboarding form to an existing user?
- How do I send an activation invite?
- How do I add a certificate/training record?
- How do I delete/archive a user?
- How do I make someone a team owner or team admin?
- How do I add a new user to Skillko?
- How do I access and complete my onboarding form and Learn course?
- What does the error message "There is already an account on the system associated with that email" mean?
- How do I add a Line Manager to a user profile?
- How do I activate my profile?
- How do I reupload a certificate that has been rejected?
- How do I approve/reject uploaded certificates?
- How do I turn notifications on/off?
- How do I update a user's email address
- How do I archive a certificate?
- How do I unarchive a user?
- How do I unarchive a certificate?
- How do I add/remove a profile to/from a team?
- Do you ever need to search for a user but don’t know their full name or email address?
Learn App Navigation
- How do I create a Learn Revision?
- How do I assign a Learn course to an existing user?
- How do I send Onboarding & Learn reminder notifications?
- How to Schedule and Complete Training with an External Training Provider
- How do I fulfil a Training Course?
- How do I log CPD hours?
- How do I give a user access to the Skillko Trainer account?
- How do I create a Learn Course?
Onboarding & Inductions
Contractor & Supply Chain App Navigation
- How do I allow a Client to modify my Partner account?
- How do I migrate user profiles to a Partner account?
- How to Update a User Staff Type From Team to Direct
- How do I assign a Supply Chain Questionnaire to a Partner?
- How can I send a Partner request and view linked Clients?
- How do I approve a Partner Staff Share (Contractor) request?
- How do I set up a subcontractor account, add users, certificates and share them with a client?
- How to upload a PQQ file that is expired or expiring.